A few days ago, I was paying at the self-checkout in the supermarket when I heard a customer shouting really loudly ‘Mate, come here!’ so I turned around to see what that was about. The customer was talking to a supermarket employee. He called him ‘mate’ and almost ordered him to go and help him. I guess nobody taught him that we call a man ‘sir’ when we address him as it’s common courtesy. And if someone did teach him, he must have forgotten it.
People that are professionals and are providing services are certainly not our mates. They are there doing their job and always should be treated with respect. Think of a time when you were working and you found yourself in a similar situation. And I don’t mean a customer calling you mate, I mean when a customer or colleague disrespected you and thought it was normal.

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